30-Day Money-Back & Refund Policy
Try your Homevira appliance in your home for 30 full days. If it is not the ideal fit for your kitchen, we make returns straightforward, insured, and transparent under UK consumer protection laws.
30-Day Evaluation Period
You have 30 calendar days from the date of physical delivery to inspect, test, and ensure your new domestic appliance meets your exact requirements under the UK Consumer Rights Act 2015.
Rapid Refund Processing
Once your returned appliance reaches our UK returns facility, our technical team completes inspection within 48 hours and refunds your original payment method in 3–5 business days.
Home Collection Service
For bulky domestic appliances (washing machines, dryers, fridge freezers), we book a 2-man collection directly from your property so you don't have to lift or transport anything.
Defect & Transit Damage
Appliances damaged during delivery or exhibiting electrical/mechanical defects are eligible for immediate priority replacement or a 100% full refund free of charge.
How to Return Your Appliance in 3 Simple Steps
Hassle-free, step-by-step process
Request an RMA Number
Email our customer service team at help@homevira.shop with your order number (e.g., #HV-1024) and reason for return. You will receive an authorised Return Merchandise Authorisation (RMA) form within 24 hours.
Courier Collection from Your Home
For heavy appliances, our logistics team coordinates an insured 2-person courier collection directly from your ground floor. For small appliances, a prepaid return shipping label is provided.
Inspection & Full Reimbursement
Upon physical arrival at our UK depot, the unit is inspected for completeness. Your refund is issued back to your original payment method (Debit/Credit Card, PayPal, Apple Pay) within 3 to 5 business days.
Official UK Return Depot:
Homevira Returns Department
86 Margaret Street
London W1W 8TE
United Kingdom
Email: help@homevira.shop
Note: Please do not ship items back without an active RMA number.