Frequently Asked Questions
Everything you need to know about our domestic appliances, 2-man delivery, 2-year warranty, and 5–8 business day shipping.
1. Delivery & Shipping
How long does UK delivery take for appliances? +−
We deliver nationwide across mainland United Kingdom within 5 to 8 business days. Large appliances (washing machines, dryers, fridge freezers, cookers) are transported via our specialised 2-person room-of-choice logistics service to ensure they arrive in perfect condition without strenuous lifting for you.
Is UK delivery really free of charge? +−
Yes! Free delivery applies to all domestic appliances across mainland United Kingdom. There are no hidden gate charges or handling surcharges at checkout.
Will the delivery team bring the appliance into my home? +−
Yes. Our 2-man delivery service includes room-of-choice placement into any ground-floor room (hallway, kitchen, or utility room). The drivers will place the unit safely where you request.
Can you take away my old appliance for recycling? +−
Yes, in accordance with UK WEEE regulations, we offer eco-friendly collection and recycling of your old disconnected appliance. Simply get in touch with our team after placing your order to arrange old unit collection.
2. Warranties & Electrical Standards
What warranty is included with my appliance? +−
Every appliance purchased through Homevira is brand new and comes protected by an official 2-year manufacturer warranty covering all mechanical, electrical, and cooling faults (both parts and labour).
Are appliances compatible with UK power sockets? +−
Yes, 100%. All appliances are manufactured for the UK market (230V / 50Hz) and come fitted with standard British BS 1363 3-pin fused plugs (or standard terminal blocks for hardwired cookers/ovens) with full CE/UKCA safety certification.
How do I redeem the 10% discount promo code? +−
Simply enter promo code HOMEVIRA10 in the discount field on the checkout page to receive an immediate 10% discount off your total order.
What is your 30-day return policy? +−
We provide a 30-day evaluation period under the UK Consumer Rights Act 2015. If the appliance does not suit your space, email help@homevira.shop within 30 days and we will arrange a convenient courier collection and issue a full refund.