UK GDPR & DATA PRIVACY COMPLIANT

Privacy Policy

How Homevira collects, processes, protects, and respects your personal data under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Data Controller Information

This Privacy Notice governs personal data collected by Homevira (“we”, “us”, or “our”) through the website homevira.shop.

Data Controller:
Homevira
86 Margaret Street
London W1W 8TE
United Kingdom
Email: help@homevira.shop

2. Data We Collect

When you purchase an appliance, register an account, or contact our customer support, we collect:

  • Identity Data: Full name, title.
  • Contact Data: Billing address, delivery address (including UK postcode), email address, and telephone number for 2-man delivery notifications.
  • Transaction Data: Details of appliances purchased, order value, payment status (card data is encrypted and handled exclusively by PCI-DSS Level 1 certified gateways).
  • Technical Data: IP address, browser type, device information, and interaction history.

3. Lawful Basis for Processing

We process your data strictly under lawful bases specified by the UK GDPR:

  • Contract Performance: To fulfill and deliver your appliance orders, coordinate 2-man delivery to your room of choice, and manage your 2-year warranty.
  • Legal Obligation: To maintain UK tax records, VAT invoices, and comply with UK consumer rights legislation.
  • Legitimate Interests: To improve our appliance selection, safeguard our storefront against fraud, and provide customer support.
  • Consent: For opt-in marketing newsletters (which can be withdrawn at any time).

4. Data Sharing & Third Parties

We do not sell personal data. Necessary data is shared only with trusted operational partners:

  • Specialised UK 2-man logistics and courier partners for physical appliance transit and SMS delivery booking.
  • PCI-DSS compliant payment processors (Shopify Payments, PayPal, Stripe).
  • Cloud hosting and fraud protection services.

5. Your Rights Under UK GDPR

Under UK data protection laws, you possess the right to:

  • Access the personal information we hold regarding you.
  • Rectify inaccurate or incomplete details.
  • Request deletion (the “right to be forgotten”), subject to statutory tax retention periods.
  • Object to or restrict data processing.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

6. Contact Our Data Protection Officer

If you have questions regarding your data privacy, please email us at help@homevira.shop.