Contact Homevira
Have an appliance question, need delivery tracking updates, or want specification advice? Our British customer support specialists are ready to assist.
UK Office Address
86 Margaret Street
London W1W 8TE
United Kingdom
Support Hours
Monday – Friday: 8:30 AM – 6:00 PM GMT
Saturday: 9:00 AM – 4:00 PM GMT
Sunday: Closed (Urgent inquiries monitored via email)
Order & Delivery Tracking
All orders are dispatched via tracked 2-man room-of-choice logistics. You will receive SMS & email updates with live tracking 24 hours prior to your 5–8 business day delivery window.
Send Us a Message
Fill out the form below and an appliance advisor will contact you shortly.
Frequently Asked Questions
Have questions regarding delivery slots, energy ratings, warranties, or old appliance removal? We have answers.
Contact Customer SupportHow long does UK delivery take for major domestic appliances? + −
We deliver across mainland UK within 5 to 8 business days. Large appliances (washing machines, dryers, fridge freezers) are delivered via our specialised 2-man room-of-choice logistics service with live tracking and SMS notifications.
Are all domestic appliances covered by a manufacturer warranty? + −
Yes, 100%. Every appliance sold by Homevira includes an official 2-year manufacturer warranty covering parts and labour against mechanical and electrical faults.
What is your 30-day return policy? + −
We offer a hassle-free 30-day money-back guarantee. If you are not completely satisfied with your appliance, simply contact our support team at help@homevira.shop and we will arrange a secure collection and full refund.
How do I redeem my 10% discount code? + −
Simply enter coupon code HOMEVIRA10 at checkout to receive an instant 10% discount off your entire order.
Can your delivery team take away my old appliance for recycling? + −
Yes. In compliance with UK WEEE regulations, we offer eco-friendly collection and recycling of your old disconnected domestic appliance upon request.